Patient portal development for simplified medical payments and enhanced patient experience
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Project overview
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Industry
Client Location
Recognition
Provided Services
Type of the Project
Collaboration Model
Duration
Team Size
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Project business objectives
Implement a proprietary payment gateway to facilitate secure and efficient patient transactions.
Develop an intuitive interface that simplifies patient access to medical service records and billing details.
Optimize the system’s transaction handling capabilities to achieve the required number of payments per unit of time through the gateway.
Why did the client choose us?
The client selected Evinent based on its strong reputation for timely delivering high-quality software solutions. Our expertise in .NET and Angular and a proven track record of building robust, reliable applications were instrumental in their decision.
Process overview
Challenges we faced and how we overcame them
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Payment Gateway Compatibility Across Different Browsers
The client’s payment gateway experienced inconsistencies across browsers, affecting transaction reliability.
solution
- In persistent, data-driven communication with the client to justify required gateway improvements.
- Identified and addressed browser-specific issues through extensive testing.
- Assisted the client in implementing technical modifications for improved cross-browser compatibility.
Optimizing Data Display for Mobile Devices
Some billing and service records were difficult to display correctly on mobile screens.
solution
- Developed a detailed and adaptive UI design for consistent mobile performance.
- Conducted rigorous mobile testing to refine data presentation across various screen sizes.
- Implemented responsive layouts, verifying billing details to remain readable and user-friendly.
Key security measures
To achieve secure access and data protection, the following security protocols were implemented:
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Authentication & Access Control
Enforced login authentication to restrict unauthorized access.
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Email-Based Account Activation
Email verification is required for user registration.
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Brute-Force Protection
Limited the number of failed login attempts to prevent unauthorized access.
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Data Encryption
Applied encryption protocols to secure all stored and transmitted data.
Technology stack
Integration of third-party systems
Features
Simple Patient Registration
Direct sign-up process with automated email verification, enabling quick and hassle-free onboarding.
Comprehensive Billing Overview
Patients can easily access detailed records of their medical services and associated costs, improving transparency and financial planning.
Secure Payment Processing
Integrated the client’s proprietary payment gateway, allowing patients to make transactions efficiently with robust security measures in place.
User Role & Access Management
Implemented administrative controls to manage multiple user roles, guaranteeing secure and structured access to sensitive data.
Integrated Customer Support Chat
Embedded real-time chat functionality, enabling patients to connect instantly with support teams for billing inquiries and account assistance.
Customer satisfaction metrics
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Impact on company’s business growth
Our logistics tracking system played a crucial role in enhancing operational efficiency and scalability for its users:
Sustained Revenue Processing
The patient portal has reliably handled patient transactions through the client’s proprietary payment gateway for multiple years, securing a steady flow of payments.
Improved Financial Transparency
By providing patients with clear billing overviews, the portal has contributed to better financial engagement and trust between the client and its users.
Operational Efficiency
Automating billing and payment processes has reduced administrative overhead, allowing the client to consolidate financial operations and improve overall service delivery.
Project results
Enabled quick onboarding with automated verification and secure authentication.
Provided patients with clear, structured access to their medical service history and associated charges.
Integrated a proprietary payment gateway, guaranteeing fast, reliable, and encrypted transactions.
Developed a responsive interface for smooth usability on smartphones, tablets, and desktops.
Embedded a support chat system, allowing patients to get assistance without leaving the portal.
Deliverables
Maintained a detailed history of all builds, including feature updates and refinements.
Provided complete source code and comprehensive documentation for easy system deployment, maintenance, and future scalability.
Client feedback
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78%
Enterprise focus
20
Million users worldwide
100%
Project completion rate
15+
Years of experience