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Custom CRM Software Development

crm software development services company

Evinent offers comprehensive CRM development services, including technical consulting, UX/UI design, integration, testing, maintenance, and ongoing support. We develop secure and scalable CRM platforms compatible with your business processes that enable you to automate workflows, enhance customer management, and facilitate your company’s growth with trustworthy integrations.

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Our Clients & Partnerships

100+ stores

E-commerce leader in Central Asia

160+ locations

Top electronics retailer in Eastern Europe

7 million people

Vision care innovator

30+ years of expertise

Digital transformation in Africa

25+ years of excellence

Furnishings leader in the Gulf

Trusted by millions

Сhildren's brand in North America

thousands of products

Top baby retailer in the Persian Gulf

sustainable solutions

Luxury packaging provider in Europe

Core Services

Custom CRM software development services we offer

Custom CRM Development

We build custom-made CRM systems designed especially for your business structure, logic, and objectives. Our team is responsible for all activities, ranging from design and architecture to programming and installation. The outcome is a trustworthy CRM solution that matches your internal procedures and assists your teams in collaborating with data and customer interactions more efficiently.

CRM Migration from Another System

Our crm developers manage the secure and accurate migration of your CRM data from outdated platforms or third-party systems. We make sure that there is minimal impact on your business operations, data integrity is maintained, and the new environment is fully functional. The changeover is done with exactness and attention, no matter if it is in the cloud or local.

CRM System Customization

Secure and accurate migration of your CRM data from old platforms or third-party systems is managed by our experts. We make sure that there is minimal impact on your business operations, data integrity is maintained, and the new environment is fully functional. The changeover is done with exactness and attention, no matter if it is in the cloud or local.

CRM Maintenance & Ongoing Support

Evinent, as a crm development company, offers complete technical assistance and maintenance to help your CRM system be stable, safe, and current. We supervise the system's performance, solve problems, apply updates, and provide optimizations according to your business changes. Our assistance guarantees that your CRM will supply you with sustainable operational value in the future.

Key Achievements and Metrics

20M

users worldwide use the projects we have developed

100%

successfully completed project rate

years of experience in software development

78%

of our projects are enterprise

Why US

Why choose Evinent?

+50 dedicated team

Proven Expertise

Our team has a great depth of expertise in crm software development services that address the specific needs of businesses of different sizes and organizational structures. We rely on our technical skills, established methods, and comprehensive understanding of business operations to develop dependable systems. Customers rely on us for our well-established procedures, focus on detail, and dedication to achieving excellent outcomes.

Cost-Effective Solutions

We focus on delivering value through efficient project planning, smart technology choices, and clear development roadmaps. Our approach helps reduce unnecessary spending without compromising the quality of the final product. With transparent pricing and flexible engagement models, our custom crm development company offers a smart investment in your long-term CRM strategy.

Industry-Specific Experience

We have recently helped customers in the fields of healthcare, logistics, retail, finance, and human resources. This practical experience enables us to grasp your business environment more fully and design CRM systems that are not just theoretically but actually applicable to your operational needs. We understand your industry terminology and adapt our technical work to the local regulations and best practices.

End-to-End CRM Services

We cover the whole process of custom crm development, starting from the design and system architecture, going through testing, deployment, and support. A team that is fully committed is there to take care of the project at each stage, providing you with continuity, responsibility, and one point of contact throughout the collaboration.

Easy Third-Party Integrations

We create dependable links between your CRM and other platforms like ERPs, marketing tools, communication services, and analytics systems. Such integrations not only increase data consistency but also make it easier to manage your software ecosystem since it remains connected and efficient.

Security & Compliance

We design CRM systems with a strong focus on data protection and risk management. Our crm software development process includes secure coding practices, user access controls, and regular audits. This helps ensure that your CRM handles sensitive information responsibly and operates in line with common security and compliance expectations across industries.

Features

How CRM software development can benefit your business

Automated Customer Engagement

CRM systems assist in controlling communication with multiple channels by streamlining regular activities such as follow-ups, reminders, and notifications. This not only guarantees and regular communication with customers but also minimizes the workload for your team and generates a more efficient system for managing customer relationships.

Data-Driven Decision-Making

A well-designed CRM gathers and stores customer information efficiently in a single location, which facilitates the understanding of trends and the tracking of performance. The availability of up-to-date and reliable data enables your team to take insightful actions, recognize prospects, and react quickly to alterations in customer behavior or market conditions.

Simple Integration with Business Tools

CRM software can also integrate with your current platforms, like email services, accounting software, marketing systems, and internal databases. A unified environment is thus created where data flows seamlessly across departments, enabling your business to run more efficiently without the need to switch between disconnected tools.

Advanced Security & Compliance

Protecting sensitive data is a critical part of CRM development. We implement robust access controls, encryption protocols, and user management features to help keep your information safe. These measures help align your CRM system with common industry expectations for security and responsible data handling.

Scalability & Customization

As your business expands or shifts, your CRM system can also adapt accordingly. Custom modules, modifiable workflows, and flexible architecture give the software the ability to accommodate new needs without affecting routine tasks. This flexibility guarantees continued relevance and productivity.

Ongoing Support & Maintenance

Dependable support ensures that your CRM system stays operational and compatible with your requirements. We deliver scheduled upgrades, problem-solving, performance tracking, technical crm customer service, and support. Such cooperation not only allows you to avoid interruptions but also prolongs the system’s lifespan and guarantees that it remains a valuable tool for your business in the future.

Compare

Custom CRM development vs. off-the-shelf solutions

Feature

Functionality

Scalability

Integration

Security

Costs

Custom CRM

Built to match specific business processes and workflows.

Expands and evolves with your organization.

Connects directly with internal systems and tools.

Includes custom protection measures and access control.

Higher initial cost, predictable in long-term management.

Off-the-Shelf CRM

Fixed set of features, limited flexibility.

May not support unique growth scenarios.

Often depends on external plug-ins or limited APIs.

Security level depends on the vendor and chosen subscription.

Lower entry price, but may lead to ongoing upgrade expenses.

Custom CRM

Functionality

Built to match specific business processes and workflows.

Scalability

Expands and evolves with your organization.

Integration

Connects directly with internal systems and tools.

Security

Includes custom protection measures and access control.

Costs

Higher initial cost, predictable in long-term management.

Off-the-Shelf CRM

Functionality

Fixed set of features, limited flexibility.

Scalability

May not support unique growth scenarios.

Integration

Often depends on external plug-ins or limited APIs.

Security

Security level depends on the vendor and chosen subscription.

Costs

Lower entry price, but may lead to ongoing upgrade expenses.

Clients testimonials

Our customers' success stories speak louder

Here's how our client's feedback on our collaborative approach and the solutions we've implemented together.

Pavel

Project manager at Sulpak

A skilled team, Evinent’s deliverables are reliable and high-quality, adding to the success of the engagement. The team is , responsive, and professional, and their work on the project has consistently impressed internal stakeholders.

Raj Prasad

Chief Innovation Officer, Web Epoch Interactive Inc.

Thanks to Evinent GmbH efforts, the client's processes were automated that eliminated manual work which exceeded the company's expectations. The team communicates seamlessly and is responsive. They've been described as easy to work with which ensures an ongoing engagement.

CEO

CEO, Healthcare Compliance Company

CEO

CEO, Healthcare Compliance Company

Within a short timeframe, the firm delivered several projects and managed to learn about the US medical industry. The client is overall satisfied with the work delivered by Evinent and appreciated their adaptability, effective communication skills, and scheduling.

Owner

Owner, Healthcare Company

The client was overall satisfied with Evinent's quality of work. The team was flexible, responsive and organized in terms of documenting issues, prioritizing development, and working within requirements. Evinent was described as a top-notch developer.

CoFounder

CoFounder, Legal Software Company

Evinent GmbH delivered the website, and the client was 100% satisfied with the outcome. The vendor optimized the website and included all the features the client needed to scale and increase inbound traffic. They also accommodated the client's requests beyond the scope at a minimum extra cost.

Oleg Nazarok

Founder, Cold Outreach Agency

upgrade how you manage clients and sales with our custom crm software

Let’s explore how our CRM software can support your business

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Case Studies

Software we’ve delivered

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Explore all case studies

Secure data synchronization and legacy migration for a healthcare client

United States

Healthcare

Infrastructure setup

NDA

Explore how Evinent implemented a scalable and secure data infrastructure for a leading US healthcare technology provider. The solution included advanced encryption, real-time data synchronization, and modernization of legacy systems, ensuring efficient operations and compliance with stringent security standards.

secure data synchronization and legacy migration for a healthcare client

HR management system development for the big retail player

Central Asia

Retail

Discover how Evinent developed a flexible HR management platform for Central Asian largest electronics retailer. This system revolutionized recruitment processes with automated workflows, advanced analytics, and instant ERP integration, reducing hiring time and costs while providing top-level security and compliance.

Legacy application migration for E-Commerce scalability and performance

United States

E-commerce

Platform modernization

Learn how Evinent transformed a legacy e-commerce platform into a scalable, high-performance solution. With a modern architecture, global localization features, and AI-powered tools, the platform supports international operations, enhances user experience, and drives long-term business growth.

legacy application migration for e-commerce scalability and performance

Custom CRM Solution for Organizing Workforce Management

Central Asia

Retail

Learn how Evinent developed a custom CRM solution for a leading Central Asian retailer, simplifying technician scheduling, real-time tracking, and ERP integration. Supporting over 300 field technicians, the system optimizes operational efficiency, enhances customer satisfaction, and offers GDPR compliance.

custom crm solution for organizing workforce management

A flexible SaaS solution for supply chain efficiency

Logistics

Supply Chain

Evinent developed a scalable SaaS logistics solution to streamline asset tracking and supply chain management. Featuring real-time barcode scanning, cloud-enabled processing, and secure access control, the system enhances operational efficiency while ensuring affordability and seamless adoption for businesses of all sizes.

Scaling e-commerce for a leading central asian retailer

Central Asia

Retail

Explore how Evinent partnered with Central Asian top e-commerce platform to create a secure, scalable system that supports peak traffic, real-time updates, personalized user experiences, and multichannel integration. The solution guarantees secure transactions, cost efficiency, and quick growth across Central Asia.

Patient portal development for simplified medical payments and enhanced patient experience

United States

Healthcare

Discover how Evinent developed a secure and adjustable healthcare platform designed for medical billing, coding, and analytics. Designed to automate operations, enhance patient satisfaction, and meet strict US healthcare regulations, the system provides advanced tools for data-driven decision-making and smooth performance under high loads.

patient portal development for simplified medical payments and enhanced patient experience

Web-based chatbot for automated candidate

Chatbot

The client approached us to simplify the initial stage of candidate selection, as HR managers spent too much time manually collecting contact details, appraising the applicants, and scheduling interviews. To solve the issue, we created a web-based chatbot that allows candidates to apply for vacant positions, answer pre-screening questions, and schedule interviews without human assistance. The chatbot collects and transfers all the necessary data to the company's internal system, decreasing the HR workload.

Mobile front office app for an e-commerce retail company

Central Asia

E-commerce

Evinent created a real-time Mobile Front Office (MFO) application for a top Central Asian retailer, streamlining in-store operations from sales to scheduling. Seamlessly connected to the company’s ERP and eCommerce systems, the app supports thousands of daily transactions—enhancing efficiency, cutting training time, and increasing upsell opportunities through an intuitive, all-in-one platform.

Secure data integration portal for healthcare data analysis and optimization

Healthcare

A secure integration portal designed to automate the synchronization of medical chat data from third-party systems, structure it for analysis, and protect it through encryption—enhancing healthcare operations with improved data accessibility, reliability, and compliance.

Healthcare system for comprehensive medical coding and administration

Healthcare

Scalable E-commerce Platform Designed for Business Growth and Agility

Eastern Europe

E-сommerce

A major Eastern European retailer needed a scalable digital ecosystem to handle peak sales periods, optimize inventory management, and improve mobile shopping experiences. We built auto-scaling cloud infrastructure, a feature-rich mobile app, and AI-powered search, driving a 320% increase in online sales during high-demand periods.

scalable e-commerce platform designed for business growth and agility

WhatsApp chatbot for hiring assistance and candidate engagement

Evinent has created a WhatsApp chatbot to facilitate the initial phases of recruitment without human intervention. The candidates can complete their application, respond to the screening questions, schedule interviews, and get notifications all in a chat. The system also connects with the company’s internal HR platform, which leads to less manual work and a more efficient hiring process.

Industries

Industry-specific CRM development services

Healthcare CRM

E-Commerce & Retail CRM

Manufacturing & Supply Chain CRM

Education & E-Learning CRM

healthcare crm software development services

We create CRM systems that enable healthcare providers to keep track of patient records, book appointments, and facilitate communication between departments. Our products back up enhanced data management, are efficient in terms of administrative workloads, and have a positive impact on the patient experience as a result of being consistent with internal medical processes and privacy stipulations.

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e-commerce & retail crm software development services

Our CRM solutions for e-commerce and retail businesses enable us to manage customer interactions, order history, and marketing campaigns all from one place. This allows for more efficient service, better understanding of customer buying behavior, and improved communication between sales, support, and inventory teams.

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manufacturing & supply chain crm software development services

Our crm software solution for manufacturing and supply chain companies supports customer order management, vendor coordination, and internal communication. These systems help centralize critical data, support long-term client relationships, and improve coordination across production, sales, and logistics operations.

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education & e-learning crm software development services

CRM systems designed for schools are instrumental in carrying out enrollment tracking, facilitating student communication, and managing courses. We assist schools and online learning platforms not only in organizing their data more efficiently but also in engaging students better and streamlining administrative operations in different departments or campuses.

Healthcare CRM

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E-Commerce & Retail CRM

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Manufacturing & Supply Chain CRM

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Education & E-Learning CRM

Project flow

Our CRM development process

At Evinent, we adopt a well-defined and effective crm system development process to provide dependable, affordable, and business-oriented CRM solutions. Each step is intended to technical competence, minimize hazards, and match the system with your corporate objectives throughout the entire implementation.

Requirement Analysis

CRM system design & prototyping

Custom CRM development

Testing & quality assurance

Deployment & integration

Ongoing support & maintenance

Requirement Analysis

We start by getting to know your business set up, objectives, and the problems you are facing at the moment. This process involves conducting stakeholder interviews, mapping out processes, and going over the systems you currently have in place. The outcome is a detailed technical and functional specification that outlines the capabilities your CRM system should have to fulfill.

CRM system design & prototyping

According to the needs, our group designs system architecture and interface prototypes. This phase is a way to see user flows and detail how the main features will operate. Initial feedback s the match between your requests and our solution concept prior to the start of comprehensive development.

Custom CRM development

Our developers construct the CRM system in compliance with the authorized specifications and prototypes. It covers back-end logic, user interface, admin tools, and custom modules. We adhere to coding standards and keep documentation to guarantee the system's reliability and long-term maintainability.

Testing & quality assurance

Prior to deployment, the system is extensively tested. We verify functionality, usability, performance, and security capabilities. To detect possible problems, we perform tests both automated and manual. Your team participates in validation as well to that the system complies with all business requirements.

Deployment & integration

We set up the live environment, transfer the data if required, and also connect the CRM with your other software systems. Once the final checks are done, the system is activated. We also offer documentation and training so that your team can start quickly and with confidence.

Ongoing support & maintenance

After the launch, we provide you with continuous updates, technical support, troubleshooting, and improvements that are extracted from your feedback. Our people are still with you so that your CRM system is in line with your changing business requirements and can still work efficiently.