Custom CRM Solution for Organizing Workforce Management

Central Asia

Retail

Project overview

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Industry

Retail (electronics and household appliances)

Client Location

Central Asia

Recognition

A leader in Central Asia’s retail sector with a strong omnichannel presence

Provided Services

CRM design and development, API design, development and integration, mobile application design and development

Type of the Project

Workforce management system configured for field operations

Collaboration Model

Full-cycle software development

Duration

Confidential

Team Size

Confidential

Project business objectives

Automate scheduling and resource allocation for field technicians.

Enable real-time tracking of work progress and material usage.

Improve customer satisfaction through a feedback collection system.

Connect the CRM system with existing ERP platforms.

Ensure compliance with GDPR and other data protection standards.

Provide scalability to accommodate future growth and operational demands.

Why did the client choose us?

The client valued Evinent’s deep expertise in e-commerce development and long-term success with enterprise platforms. Our proven ability to handle complex integrations and optimize platforms for both performance and cost-efficiency was a decisive factor.

Process overview

Requirement Analysis

Developed a detailed technical specification related to client needs.

Architecture Design

Implemented microservice architecture and MVC patterns for flexibility and efficiency.

Development

Delivered features such as scheduling, resource tracking, and customer feedback collection.

Integration

Enabled efficient data exchange through ERP adoption via custom APIs.

Testing and Deployment

Conducted thorough security testing and implemented the system across operations.

Continuous Support

Ongoing monitoring and periodic updates ensure long-term system performance.

Challenges we faced and how we overcame them

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Сhallenge 1

Incorporating with the client’s ERP system, which initially lacked the capability to process required data formats.

solution

Collaborated with the client’s technical team to refine data exchange protocols and specifications.

Сhallenge 2

Incorporating a feedback system mid-development.

solution

Adapted project timelines to accommodate the new requirement without compromising quality.

Сhallenge 3

Ensuring usability across various devices and conditions.

solution

Designed a responsive mobile application and conducted extensive field-testing for real-world scenarios.

Key security measures

The system incorporated advanced security protocols to safeguard sensitive data:

SQL injection prevention

XSS attack protection

Input sanitization for data security

Sensitive data encryption

Multi-factor authentication (MFA) for secure access

Technology stack

Backend

Microservice architecture, MVC pattern

Infrastructure

Custom APIs enabling ERP incorporation

Features

Admin Panel

Centralized management for scheduling, materials tracking, performance monitoring, task management systems, and directory management.

Mobile Application

Optimized for technicians to access schedules, log materials used, and complete tasks efficiently, with the ability to add photos/media files of completed work for quality control.

Feedback Collection

Incorporated system for customers to provide real-time service evaluations.

API Integration

Easy connection with ERP systems for data synchronization and operational oversight.

Advanced Analytics

Reporting tools to monitor technician performance and resource utilization trends.

Task Flexibility

Allows easy creation, rescheduling, or cancellation of planned tasks, considering team workload.

Payment Options

Supports payments for completed tasks either on-site or in advance.

Cost Calculation

Automatically calculates task costs based on actual material usage.

Customer satisfaction metrics

Improved task completion speed due to automated workflows.

Enhanced accuracy in material usage reporting.

Increased customer satisfaction through real-time feedback mechanisms.

Reduced operational s by 20%, raising overall service efficiency.

Impact on company’s business growth

Evinent’s solutions have directly contributed to the business's sustained growth:

Quality Control

Enhanced monitoring of service execution and material utilization.

Efficiency Gains

Reduced turnaround time for task assignment and completion.

Customer Trust

Built stronger relationships through improved service transparency.

Cost Savings

Optimized material usage and task allocation reduced unnecessary expenses.

Project results

Automated scheduling and resource allocation.

Direct cooperation with existing ERP systems.

Improved customer feedback collection and reporting capabilities.

Flexible architecture for future enhancements and industry adaptation.

A scalable solution supporting over 300 technicians, ensuring efficient workforce management and reliable customer service.

Client feedback

Evinent consistently delivers high-quality, reliable solutions customized to our needs. Their well-organized project management ensures timely and efficient task execution, including complex initiatives like our CRM system for workforce management. Their attention to detail and commitment to quality make them trusted partners. For anyone seeking excellence and dependability, Evinent is the right choice.

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Scaling e-commerce for a leading central asian retailer

Central Asia

Retail

Explore how Evinent partnered with Central Asian top e-commerce platform to create a secure, scalable system that supports peak traffic, real-time updates, personalized user experiences, and multichannel integration. The solution guarantees secure transactions, cost efficiency, and quick growth across Central Asia.

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Enterprise focus

Million users worldwide

Project completion rate

Years of experience