Secure data integration portal for healthcare data analysis and optimization
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Project overview
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Industry
Client Location
Recognition
Provided Services
Type of the Project
Collaboration Model
Duration
Team Size
Project business objectives
Develop a secure data integration portal to periodically extract and store medical chat histories between doctors and patients for subsequent analysis.
Implement automated middleware to deliver accurate and reliable data aggregation from external APIs into the specified relational database format.
Optimize internal IT processes within the client’s organization by providing structured access to synchronized data, simplifying workflows, and improving operational efficiency.
Provide a secure framework for data handling, incorporating encryption protocols and authentication mechanisms to protect sensitive medical information.
Why did the client choose us?
The client required a development team capable of integrating third-party API interactions with a structured database approach. Our experience in Microsoft technologies and expertise in structured data handling made us the ideal partner for the project.
Process overview
Requirements Gathering & Data Standards Analysis
Scalable Architecture Design
Middleware & Data Transformation Development
Third-party System Integration & Troubleshooting
Deployment & Targeted Ongoing Support
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Conducted detailed requirements analysis and intensive communication with SnapEngage to define precise data standards and implementation mechanisms.
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Designed a robust and flexible database architecture, enabling straightforward scaling and expansion without major structural modifications.
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Built automated middleware to periodically extract, convert, and securely store medical chat histories from third-party APIs into a specified relational database.
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Successfully integrated the SnapEngage chat API, overcoming adoption complexities through proactive communication with the vendor.
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Deployed the integrated solution into production and provided limited support to deliver stable, continuous operations aligned with client expectations.
Requirements Gathering & Data Standards Analysis
Conducted detailed requirements analysis and intensive communication with SnapEngage to define precise data standards and implementation mechanisms.
Scalable Architecture Design
Designed a robust and flexible database architecture, enabling straightforward scaling and expansion without major structural modifications.
Middleware & Data Transformation Development
Built automated middleware to periodically extract, convert, and securely store medical chat histories from third-party APIs into a specified relational database.
Third-party System Integration & Troubleshooting
Successfully integrated the SnapEngage chat API, overcoming adoption complexities through proactive communication with the vendor.
Deployment & Targeted Ongoing Support
Deployed the integrated solution into production and provided limited support to deliver stable, continuous operations aligned with client expectations.
Challenge
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Handling Undocumented API Integration Specifics
Cooperation with the SnapEngage chat API required handling specific, undocumented behaviors not covered in standard technical documentation, which posed risks of adoption s and data inconsistencies.
solution
Initiated proactive and continuous communication with the SnapEngage technical team, conducting multiple clarification sessions to efficiently identify, address, and resolve the undocumented aspects, guaranteeing smooth incorporation and consistent data synchronization.
Key security measures
We established a flexible security framework to safeguard sensitive medical data and provide controlled access.
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Secure User Authentication
Implemented a secure login system to verify that only authorized personnel can access the data portal.
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Data Encryption
Integrated strong encryption mechanisms to protect medical chat histories in transit and at rest, preventing unauthorized data access.
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Data Minimization Strategy
Guaranteed minimal storage of sensitive personal data, significantly reducing the risk of data breaches and compliance issues.
Technology stack
Integration of third-party systems
Features
Automated Data Synchronization
Enabled smooth, periodic extraction and conversion of medical chat data from third-party APIs directly into a structured relational database, delivering immediate analysis.
Extended Transaction History
Provided an intuitive interface allowing users to review and track the history and status of all data synchronization activities, guaranteeing transparency and simplified management.
Customer satisfaction metrics
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Impact on company’s business growth
The Mobile Front Office app has played a strategic role in the company’s retail transformation:
Optimized Data Management
The automated data synchronization solution significantly eased internal data processing, improving efficiency in managing medical chat histories for analysis.
Strengthened Internal Processes
Consistent and active portal utilization highlights its practical value. It suggests improved reliability and smoother workflows, positively impacting the client's internal operational standards.
Enhanced Analytical Capabilities
The solution facilitated easier and more accurate data-driven decision-making by systematically structuring external data into a unique relational format, indirectly contributing to better organizational agility and informed strategic planning.
Project results
Automated Data Extraction
Built middleware that automatically retrieves data from external chat systems on a scheduled basis, providing timely and consistent data availability.
Relational Database Storage
Implemented secure, structured storage of extracted data, strictly adhering to the client's specified relational format.
Advanced Transaction Monitoring
Provided a straightforward and user-friendly interface to monitor data synchronization processes, guaranteeing transparency and ease of management.
Secure Data Handling
Established encrypted data transfer and storage protocols to protect sensitive patient information effectively.
Limitations & ongoing improvements
The healthcare data synchronization solution was developed with scalability and sustainability in mind. Its architecture supports straightforward future expansions, updates, and modifications. Its architecture supports instant adaptation to evolving business requirements, offering lasting value and operational stability.
Client feedback
78%
Enterprise focus
20
Million users worldwide
100%
Project completion rate
15+
Years of experience