Our job does not end upon delivering completed projects. Once our products are ready, we start working on technical documentation and guides. These materials help customers navigate all aspects of the product with ease.
Evinent also offers training for all products, so customers can start using web applications immediately. Team members are available to answer all questions you might have about an application or how it integrates with your business.
We offer full-cycle customer technical assistance aimed at supporting individual customer levels. Instead of using a one-size-fits-all approach to customer service, we provide the team and support that most closely aligns with your specific needs.
Every client has different technical support requirements and experience, so we strive for full-cycle customer support no matter the customer's level. We offer full transparency and visibility to ensure clients can get any information they need in a timely manner.
At Evinent, customer support services include:
1. IT and consulting on options for products
Our team is available to provide consultations on new and existing products to meet your needs. We can recommend upgrades, assist with troubleshooting, or create a scope of work for a new product altogether.
2. Preventing and solving software failures
At Evinent, preventing software failures with advanced testing procedures is a top goal. If failures do happen, team members are quick to respond and identify solutions. Our maintenance support ensures that any issues with the software are fixed in a timely manner.
3. Creating technical documentation
Our in-depth technical documentation ensures that you can quickly find answers to common questions about our products. These materials also provide basic instruction and optimization steps to improve the user experience.
