Our job does not end upon delivering completed projects. When products are ready, we start working on the technical documentation. This helps customers navigate all product aspects with ease. Otherwise, clients would have a program that could not be used!
Evinent also offers training for all products, so customers can start using web applications immediately. Team members answer all questions you might have about said application or how it integrates with your business.
Once said project becomes final, technical service becomes available. We offer full-cycle customer technical support system aimed at supporting individual customer levels. Meaning there is no one size fits all approach to customer service, an angle based on customer needs.
Every client is different concerning help requirements and experience level, so we strive for full-cycle customer support no matter the customer's level, in whatever way suits them. We offer full transparency and visibility over technical help provision so all clients can get any information they need in timely manners.
At Evinent, customer services include:
1. IT and consulting on options for products
New existing software upgrade, allowing thriving businesses, or simply listening to ideas, offering maintenance, developing new web applications, these components make up consultations for business owners.
2. Preventing failures, as well as repairing failures within software
Any new piece of technology has risks, failures can happen. At Evinent, preventing these failures with advanced testing procedures becomes a top goal. If failures do happen, team members must repair these fully so they are not reoccurring. This maintenance routine ensures long lasting productions for any business.
3. Creating technical documentation
Our strategic documentation ensures that you can find commonly asked questions combining answers easily, concerning products produced. It also gives various parameters on dealing with software in numerous situations. This documentation provides abilities for each customer to receive help via Evinent applications, ensuring maximum benefits from using the application.
One key factor of success with any web product developed is technical support. Business owners need reassurance, optimization steps and basic instructions ensures software benefits users. Technical support: always based on customers' needs, ensuring optimal user experience, equals high quality results.